Serene Scan

Privacy policy for Serene Scan

Operator: Serene Construction, a Florida-licensed contractor [placeholder: legal entity name and license number]. Last updated: [placeholder: date].

Serene Scan lets you show us your rooms from your phone so we can prepare the repair or renovation estimate you asked for. This page explains, in plain language, what the app collects, why, who sees it, and how to have it deleted.

What we collect

• Camera images. Pictures and short keyframes of the inside of your home from the rooms you scan, and a live camera view while you scan.
• 3D room geometry. Walls, doors, windows, floor shapes and a 3D surface model of the rooms, measured with your device's LiDAR and motion sensors, plus the path you walked.
• Device information. Your device model and operating system version, and the app version.
• Session code. The 6-digit code and link your estimator gave you, which ties the scan to your job.
• IP address. Our servers record your IP address in routine server logs (for security and troubleshooting).

What we do not collect

• No account, password, name, phone number or email is required in the app.
• We do not read your contacts or photo library.
• We do not use location services (GPS) in the app.
• We do not use advertising identifiers, advertising networks or cross-app tracking.

Why we collect it

Only to measure and understand your home so a Serene Construction estimator can prepare the repair or renovation estimate you requested. We do not use the scan for advertising, and we do not sell it.

Who sees it

• The Serene Construction estimator handling your job, and staff who support them.
• Live viewing. While you scan, the estimator can watch your camera view and the 3D model build in real time so they can guide you. The app asks for your consent before you start, and you can stop at any time by closing the app.
• We do not share scans with advertisers or data brokers. We may disclose information if the law requires it.

Where it is stored and how it is protected

Scans are stored on cloud servers controlled by Serene Construction in the United States [placeholder: confirm hosting provider and region]. Connections use encryption (HTTPS and secure WebSockets). Estimators sign in with a personal passcode, and the link you receive contains a private random token that only works for your session.

How long we keep it

By default the scan and its files are deleted automatically 3 days after you submit it or last use it. If your estimator needs more time to finish your estimate, they may keep it for up to 30 days. You can ask us to delete it sooner at any time [placeholder: confirm retention with counsel].

Your choices and deletion requests

You can ask what we hold about your scan, or ask us to delete it, by emailing privacy@serene.me [placeholder address] with the session code or the name on your estimate. We will confirm when it is deleted. Deleting the app from your phone removes the app's local data, but does not remove a scan you already sent.

Children

Serene Scan is for homeowners and is not directed at children. We do not knowingly collect information from children.

Changes

If we change this policy we will update this page and the date above.

Contact

Serene Construction [placeholder: mailing address]
Privacy questions and deletion requests: privacy@serene.me [placeholder address]